Project Type
Platform · Brand · Media · Loyalty · Event Coverage
Project Status
Live platform · autop.tn
Location
AutoTech · Tunisia · 2025
Tunisia's first multi-brand garage network trusted us with both.
Autop is Tunisia's first independent multi-brand garage network, elected Service Client de l'Année three times. Sequa built Autop Rewards, a full B2B2C loyalty platform, and simultaneously ran their social media, produced their videos and covered their events. Two mandates. One team. One architecture.
— THE CONTEXT
Autop, Tunisia's first independent multi-brand garage network and three times elected Service Client de l'Année, had the infrastructure, the reputation and the client base. But no system to capture and reward that loyalty, and no consistent brand voice to grow it. Clients were coming back. Nobody was tracking it, rewarding it, or talking about it.
Same team. Same period. Two mandates. That's what a studio looks like when it works as a system.
— TWO MANDATES · ONE STUDIO
Not two separate agencies. One team running platform and brand simultaneously, every decision on one side informing the other.
— THE PLATFORM — 10 MODULES
Not a feature checklist. A system where every module shares the same client layer, so every data point compounds.
— THE STRATEGIC CHOICE
Autop came to us for a loyalty platform. Six weeks in, we had the same conversation we always have: what's the point of a system that rewards returning customers if you're not actively acquiring new ones? The platform tracks engagement. The content drives it. These aren't two projects. They're two sides of the same loop.
So we ran both from the same team. Every social post referenced the platform. Every video was shot with Rewards in mind. The result is a NPS of +75, which doesn't come from a loyalty platform alone. It comes from a brand that people actually feel something about.
Most agencies give you a product. We gave Autop a system that earns loyalty and a brand that makes people want to give it.
Content and presence attract new clients to the network
Rewards system captures, tiers, and retains them as loyal members
Loyal members become brand advocates — the loop compounds
NPS +75 — the number that runs on both axes
— WHERE AUTOP IS NOW
Live platform. Active network. Service Client de l'Année × 3 (2023, 2025, 2026). Both mandates delivered from one studio.
— WHY THIS CASE MATTERS
If your business needs both, and most businesses do, we don't pass you between two agencies. We run both from the same team, against the same strategy, in the same period. We'll tell you in 30 minutes whether we're the right fit.
